After a frantic call from her daughter, Sally DeVolt rushed home from work on a Friday afternoon to find that her apartment of 15 years had been destroyed in a fire.
Sally, a manager at a Staten Island diner, began to cry as she described what she saw.
“When I got home, it was not even home anymore,” she said. “There were so many firemen, so many fire trucks.”
She was thankful that her family — her son, her daughter-in-law, her daughter and her four grandchildren — all got out of the building safely. Because they fled with little more than the clothes on their backs, Red Cross disaster responders at the scene provided them with shoes, socks, tee-shirts, sweat suits and water.
“I did not know what the Red Cross did,” Sally said. “I’m so grateful.”
A few days later, Sally, who, with her family, was staying with neighbors, came to Greater NY Red Cross headquarters in Manhattan. A caseworker provided her with a debit card with funds for emergency food and clothing and information about next steps she could take for city housing, should the family require it.
“It’s a wonderful experience,” she said. “Because I had no idea all this help was out there. “I’m thankful to the Red Cross.”